AI Summary
Malaysia's National Registration Department (NRD) will review disciplinary actions against officers responsible for delays in processing identity card applications. Following an Enforcement Agency Integrity Commission (EAIC) report highlighting a decade-long delay in one case, the NRD will revise its SOPs, improve document management, and retrain investigating officers. The department aims to ensure efficient service and address concerns raised by the EAIC, aligning with the government's public sector transformation agenda.
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