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Sarawak Energy Berhad (SEB) is boosting its customer service capacity through increased manpower, extended working hours, and enhanced communication. This initiative aims to improve meter reading, billing services, and application processing, particularly in the Bintulu region experiencing high demand. SEB is also simplifying account name changes and collaborating with contractors and developers to ensure smooth electrical works. A pilot mobile service counter will bring services closer to rural communities. Customers are reminded to provide necessary documentation for seamless processing.
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