E-commerce
KPDN: Online transactions top consumer complaints with over 4,800 cases as of July 2025
0
AI Summary
Malaysia's Ministry of Domestic Trade and Cost of Living (KPDN) received 4,809 e-commerce complaints by July 31, 2025, highlighting the need for stronger regulations. Online transactions are a top complaint category, with 14,411 complaints in 2023 and 10,486 in 2024. Common issues include non-delivery, mismatched items, misleading ads, counterfeits, and difficulties with international sellers. Deputy Minister Fuziah Salleh stated existing laws like the Electronic Commerce Act 2006 are insufficient to address current challenges such as cross-border enforcement and online fraud.
Read the original article
This article has been processed for multi-language support.